Customer service


Sales conditions

1. General

LGN Louis-Gabriel Nouchi is shipping your order from France to Europe, North America, Asia and in most part of the World. Orders on our site are delivered via DHL Express in a neutral or branded DHL cardboard. Your product(s) is(are) carefully packed and joined with the invoice. . We also supply a label of return DHL to facilitate the procedure of return (see Returns page).

2. Conditions & fees
  • In France : delivery between 4 in 6 working days - 10 EUR
  • In Europe (EU) : delivery between 4 in 6 working days - 10 EUR
  • Worldwide : delivery between 5 and 10 working days -  28EUR

Les pays hors U.E ne sont pas assujettis à une la TVA (FR20%). Cependant votre pays est susceptible d’appliquer des taxes et frais de douanes non inclus dans le prix d'origine.

Products are proposed for sale without territorial limitation with the exception of the following countries: VENEZUELA, COLOMBIA, PARAGUAY, SYRIA, IRAQ, BRAZIL, NORTH KOREA, as well as the all African continent except MOROCCO, ALGERIA, TUNISIA, SOUTH AFRICA, MADAGASCAR, SAO TOME AND PRINCIPLE and CAPE VERDE.

3. Delivery Steps

You will receive informations  at every step of your command by a short e-mail informing you of your delivery:

  • Once your validated order this one statut is updated to: "Processing".
  • When the parcel is Ready for the expedition, we give it to Express DHL and send you an e-mail indicating the number of follow-up.
  • You will received an email as well by DHL Express service informing you of the parcel tracking, you can schedule the day and the hour of your delivery either change your address and phone number coordinates on the DHL Service website.
4. Missing tracking informations

Information of follow-up displays online at least a day after the expedition of your order. If you don't receive DHL tracking informations or other news of follow-up your purchase feel free to contact our customer service so that we can give assistance you.

5. Taxes et Douanes

Taxes and Customs
Your order will be sent DDU (Delivered Duty Unpaid) and you will if necessary have to settle expenses and taxes in the import at the time of the delivery. These taxes and procedures are determined by the authorities customs officer local. The payment of these taxes is necessary to receive your order.