Customer service

Returns3

Sales conditions

1. Return procedure

We offered you a  simplified and free return procedure following 3 steps via your account. All returns are free in France and Worldwide via Express DHL. A prepaid return label is provide in your original parcel...
You dispose of 14 working days to claim an exchange, credit note or a refund. 
Follow the procedure of return bellow:

2. Step 1 : Notify us tour return by your personnal account

From your account, go to your orders history. Click on the order reference to show the details, otherwise directly click on the button "return" in the list of your order.

- In Orders details : 

  1. Select articles you want to return
  2. Register your motive for return in comment. 
  3. Specify your choice: return the article, exchange the size, ask for a refund or credit note.
  4. Validate your return.


 

3. Step 2 : Confirm your return

As soon as your return request is register; it will be validated by the customer service. We ask you to print the summary of return and to slide it in the cardboard box. 

Close carefully the parcel by folding correctly products. Stick in a very visible way the label of return DHL supplied in the package of origin by having beforehand removing any previous labels on the box. (If the label is missing please specify it to our team. We will send you as quickly as possible the  prepaid DHL return label).

4. Step 3 : Give the parcel to DHL

Once the parcel was sealed with label visible, you can schedule where and when to collect your parcel with the services DHL via the link: webshipping.dhl.com

For the people abroad please join necessarily the voucher of return in the parcel, as well as on the outside of cardboard box (with the label in DHL transparent plastic enveloppe or clearly attached on the parcel.

Upon receipt of your return you will receive an email of validation of the procedure. 
If you have trouble to proceed, please contact us for any information by e-mail : client@louisgabrielnouchi.com


Exchange & Refund

1. Exchange

We offer an exchange of size or color on all the products ordered on our online store. They are subject to availability, according to the variations of stock, and will be sent to you back, without extra charge on our usual delivery conditions 

2. Refund

We propose you a simplified refund.After reception of your return we shall inspect the conformity and the good state of returned product(s), We will refund within 15 days (working days) directly on your credit card used to purchase.