EXPRESS DELIVERY

• International express shipping via DHL with duties and taxes paid (DDP).
• Express delivery by courier in Paris.

SHIPPING COSTS

• Free shipping to the United Kingdom, the United States, and Canada on orders over €500
• Free shipping in Europe on all orders over €300
• Shipping for orders under 300 €: France: 10 €, Europe: 20 €, United States & Canada: 25 €, United Kingdom: 30 €, Rest of the world: 50 €

SHIPPING INFORMATION FOR CUSTOMERS OUTSIDE THE EU

With our DDP (Delivered Duty Paid) shipping service, we cover all customs duties and taxes applicable to international orders at the time of delivery.

AVERAGE DELIVERY TIMES

• Europe: 2 to 3 business days
• United Kingdom, United States, and Canada: 2 to 3 business days
• Rest of the world: 3 to 5 business days

DELIVERY PROCESS

At each stage of your order, you’ll receive an email updating you on the status of your delivery: order placed, being prepared, ready to ship, shipped, in transit, delivered. Once your order is ready to ship, we’ll hand it over to DHL Express, which will send you an email with the tracking number. With this email, you can schedule the day and time of your delivery or update your contact information.

Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information has not been updated and the estimated delivery date has passed, please contact our customer service department. In the event of a delivery delay, the brand cannot be held liable for any reason whatsoever. Consequently, no claim for compensation of any kind may be made against LGN. In the event that a package is lost by one of the carriers used, no refund will be issued until the results of the carrier’s investigation are received, officially confirming the loss of the package.

RETURN POLICY

You have 14 days from the date you receive your order to submit a return request through our Return Center. An order may be returned in full or in part. Returns must be sent by mail. For hygiene reasons, underwear and swimwear cannot be returned; all sales are final.

Please note that all items from the archives are final sale and cannot be exchanged, returned, or refunded.

Please note: All returned items must be unworn, unwashed, and complete with their original tags and/or packaging. Items returned in a condition unsuitable for resale will not be refunded and will be returned to you.

RETURN SHIPPING COSTS

• Please contact our customer service department; we will send you a prepaid return label (for France only): store@louisgabrielnouchi.com
• Returns are free only in France.
• For international orders, return shipping costs are the customer’s responsibility. You are free to choose any shipping carrier you prefer. Please note that for countries outside the European Union that are subject to taxes and customs duties, only DDP (Delivery Duty Paid) returns will be accepted. Any return shipped without the DDP option will be refused and returned to the sender.

RETURN PROCEDURE

Shipping address for returns:

LOUIS GABRIEL NOUCHI c/o
STELLAE INTERNATIONAL FRANCE
1 RUE LEON JOUHAUX
77183 CROISSY-BEAUBOURG
Phone: +33 (0)6 87 08 29 51

• Please register your return online through the Returns Center.
• Please provide your order number, the email address you used when making the purchase, the item you wish to return, and the reason for the return.
• Once your request has been approved, carefully pack your return by folding the items properly. Please include the order summary so we can easily identify your return.
• Affix the return label in a clearly visible spot after removing any other labels from the package.
• Once we receive your return, the items will be inspected by our quality control team for final approval. You will receive an email confirming receipt of your return and informing you whether your refund has been approved or denied.

REFUND

We typically process returns within 2 to 3 business days of receiving them at our warehouse. You will receive an email update. Refunds are issued via the same payment method used for your order. You’ll receive an email confirming the refund and its amount. PayPal refunds appear immediately in your account. Credit card refunds may take up to 10 business days to appear, due to varying processing times by payment providers.

Please note that shipping costs are non-refundable, whether they are the original shipping costs or return shipping costs.