You have a period of 14 days after receipt of the parcel to return your purchases including unused, unworn, unwashed items, with their original label and packaging.
Underwear and Swimwear cannot be returned, all sales are final.
Returns are free of charge in France only. For international orders, return shipping costs are at the customer's expense.
To return your purchases, please follow the procedure below
Please enter your order number and the email address used.
In the details of your order, select the items you wish to return and comment on the reason for your return.
Without a completed returns form, we will be unable to process your return.
As soon as the return request has been made, please contact our customer service department to inform them of your return.
Customer service : email@example.com
For orders in France
After contacting our customer service, we will send you a prepaid DHL return slip.
For the rest of the world
The choice of the carrier and the shipping costs are at the customer's charge.
We ask you to insert the order form or the invoice in order to easily identify your return.
Carefully close the box by folding the products correctly. Attach the DHL return label provided in the original package and remove any labels from the box (if the label is missing, please let our team know and we will send you the DHL return form as soon as possible).
Once the package is sealed with the label visible, you can schedule a pickup with DHL services via the link: webshipping.dhl.com
Upon receipt of your return you will receive an email to validate the procedure. If you encounter any problems, please contact us for any information by email: firstname.lastname@example.org